PRIMARY WEDGE
Technical Success Agent
AI support for technical B2B SaaS teams that need reliable resolution, not generic chatbot replies.
OUTCOME 01
Lower Tier-2 Load
Automate recurring technical requests before they consume engineering time.
OUTCOME 02
Faster MTTR
Use mission playbooks to drive consistent troubleshooting steps and action paths.
OUTCOME 03
Predictable Spend
Scale support with predictable platform pricing and transparent usage controls.
Launch Pack
Technical Support
Handle API/auth/config troubleshooting with deterministic mission flows and escalation rules.
Activation Onboarding
Guide users through setup steps with page context and persisted conversation memory.
Billing Resolution
Route billing issues with safe action boundaries and clear human handoff when needed.
30-Day Pilot
Deploy 2-3 workflows, connect key systems, and track concrete outcomes: ticket deflection, MTTR, and CSAT.